Terms and Conditions
Effective Date: March 25, 2026 | Last Updated: March 25, 2026
IMPORTANT NOTICE: These Terms and Conditions are provided as a general template for informational purposes only. They do not constitute legal advice. You should have this document reviewed by a qualified attorney to ensure it accurately reflects your business practices and complies with all applicable laws and regulations, including those specific to telehealth services in your jurisdiction.
1. Acceptance of Terms
By accessing or using the website at www.securetelehealth.com and any associated services (collectively, the "Services") operated by SecureTelehealth.com ("we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, you must immediately stop using our Services.
We reserve the right to modify these Terms at any time. Changes become effective upon posting to the website. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms.
2. Description of Services
SecureTelehealth.com provides an online platform that connects patients with licensed healthcare providers for remote consultations, health assessments, and related services via secure video, audio, or messaging communication.
NOT EMERGENCY SERVICES: Our Services are not intended for medical emergencies. If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room immediately.
3. Eligibility
To use our Services, you must:
- Be at least 18 years of age, or have a parent or legal guardian who has agreed to these Terms on your behalf
- Be a legal resident of or physically located in a jurisdiction where our Services are available
- Have the legal capacity to enter into a binding agreement
- Not be prohibited from receiving our Services under any applicable law
By using our Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse access to anyone who does not meet these requirements.
4. Account Registration and Security
To access certain features of our Services, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password confidential and not share it with any third party
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activity that occurs under your account
We reserve the right to suspend or terminate your account if we suspect any breach of security or violation of these Terms.
5. SMS / Text Messaging Communications
By providing your mobile phone number through our website, forms, or account registration, you consent to receive SMS/text messages from SecureTelehealth.com.
These messages may include:
- Appointment reminders and confirmations
- Telehealth visit instructions and session links
- Account alerts and notifications
- Service updates and important administrative messages
Message frequency may vary depending on your interaction with our Services.
Message and data rates may apply. Check with your carrier for details.
To stop receiving messages, reply STOP to any text message.
For assistance, reply HELP or contact us at info@securetelehealth.com.
Carriers are not liable for delayed or undelivered messages.
Consent to receive SMS messages is not a condition of purchase.
6. Telehealth Services and Medical Disclaimer
6.1 Nature of Telehealth
Telehealth involves the delivery of healthcare services through electronic communications. While telehealth can be a convenient and effective means of receiving certain types of care, it has limitations. Not all medical conditions can be properly diagnosed or treated via telehealth, and providers may determine that an in-person visit is necessary.
6.2 No Doctor-Patient Relationship Guaranteed
Use of our platform does not guarantee the establishment of a doctor-patient relationship. A provider-patient relationship is only formed when a licensed healthcare provider explicitly agrees to provide you with care through our platform.
6.3 Not a Substitute for Emergency Care
Our Services are not a substitute for emergency medical care. Do not use our platform to seek help for medical emergencies, life-threatening conditions, or situations requiring immediate in-person attention.
6.4 Provider Independence
Healthcare providers accessible through our platform are independent professionals. We do not practice medicine, provide medical advice, or control the clinical decisions of healthcare providers.
7. User Conduct
When using our Services, you agree not to:
- Use the Services for any unlawful purpose or in violation of these Terms
- Provide false, inaccurate, or misleading information about yourself or your health
- Impersonate any person or entity
- Attempt to gain unauthorized access to any part of our platform or systems
- Transmit any harmful, offensive, harassing, or otherwise objectionable content
- Interfere with or disrupt the integrity or performance of our Services
- Use automated means (bots, scrapers, etc.) to access or collect data from our platform
- Violate any applicable local, state, national, or international law or regulation
8. Payments and Billing
8.1 Fees
Certain Services may require payment of fees. All applicable fees will be disclosed before you complete a transaction. We reserve the right to change our fees at any time with reasonable notice.
8.2 Payment Processing
Payments are processed by third-party payment processors. By providing your payment information, you authorize us (or our payment processor) to charge all applicable fees to your payment method.
8.3 Insurance
We may facilitate the submission of insurance claims on your behalf; however, we do not guarantee coverage or reimbursement. You are ultimately responsible for any amounts not covered by your insurer.
8.4 Refunds
Refund eligibility is determined on a case-by-case basis. Please contact us at the information in Section 18 to request a refund. We are not obligated to provide refunds for completed consultations.
9. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of SecureTelehealth.com or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, or exploit any content from our platform without our prior written consent.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, available at www.securetelehealth.com/privacy. By using our Services, you consent to the collection and use of your information as described in that policy.
11. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate with third-party services. We do not endorse or control those third parties and are not responsible for their content, practices, or policies. Accessing any third-party services is at your own risk.
12. Disclaimers of Warranties
OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SECURETELEHEALTH.COM SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES.
14. Indemnification
You agree to indemnify and hold harmless SecureTelehealth.com from any claims arising out of your use of the Services.
15. Termination
We reserve the right to suspend or terminate your access to our Services at any time.
16. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the State of Pennsylvania.
17. Entire Agreement and Severability
These Terms constitute the entire agreement between you and SecureTelehealth.com.
18. Contact Us
SecureTelehealth.com
Website: www.securetelehealth.com
Email: info@securetelehealth.com
Mailing Address: 9150 Harmony Dr. Pittsburgh, PA 15237
We will make every effort to respond to your inquiry within 30 business days.