Privacy Policy

Effective Date: March 25, 2026 | Last Updated: March 25, 2026

IMPORTANT NOTICE: This privacy policy is provided as a general template for informational purposes. It is not legal advice. You should have this document reviewed by a qualified attorney to ensure it accurately reflects your data practices and complies with all applicable laws and regulations.

1. Introduction

Welcome to SecureTelehealth.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.securetelehealth.com and use our telehealth services (collectively, the "Services").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you register for an account, use our Services, or contact us. This may include:

  • Full name
  • Email address
  • Mailing or billing address
  • Phone number
  • Date of birth
  • Health and medical information you submit in connection with telehealth consultations
  • Insurance and payment information (processed by secure third-party payment processors)

2.2 Information Collected Automatically

When you access our website, we and our service providers may automatically collect certain technical information, including:

  • IP address and approximate geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring URLs and exit pages
  • Device identifiers

We may collect this information through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 7 (Cookies and Tracking Technologies) for more information.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our telehealth Services
  • To create and manage your account
  • To facilitate communication between you and healthcare providers
  • To process transactions and send you related information, including confirmations and receipts
  • To send you administrative communications, such as updates to our terms or policies
  • To respond to your comments, questions, and requests
  • To send you appointment reminders, telehealth updates, and service-related SMS/text messages (where you have provided consent)
  • To improve, personalize, and expand our Services
  • To understand and analyze how you use our website
  • To comply with applicable laws, regulations, and legal obligations
  • To detect, prevent, and address technical issues, fraud, or security incidents

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

4.1 Healthcare Providers

When you use our telehealth platform, we share relevant personal and health information with the licensed healthcare providers involved in your care, as necessary to deliver those services.

4.2 Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website and Services (e.g., payment processors, cloud hosting providers, analytics services, and messaging platforms used to deliver SMS communications). These parties are contractually obligated to protect your information and may only use it as directed by us.

4.3 Legal Requirements

We may disclose your information if required to do so by law, court order, subpoena, or governmental authority, or if we believe such action is necessary to comply with applicable law or to protect the rights, property, or safety of SecureTelehealth.com, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to a successor entity. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use our Services at your own risk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18.

10. Your Rights and Choices

You may have rights regarding your personal information, including access, correction, deletion, and opting out of communications.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

12. SMS / Text Messaging Communications

By providing your mobile phone number through our website (including forms, appointment requests, or account registration at www.securetelehealth.com), you expressly consent to receive SMS/text messages from SecureTelehealth.com related to your use of our services.

These messages may include:

  • Appointment confirmations and reminders
  • Telehealth visit instructions and links
  • Follow-up communications
  • Account notifications and updates

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact info@securetelehealth.com.

Consent is not a condition of purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

13. Contact Us

SecureTelehealth.com

Website: www.securetelehealth.com

Email: info@securetelehealth.com

Mailing Address: 9150 Harmony Dr. Pittsburgh, PA 15237

We take privacy inquiries seriously and will respond as promptly as possible.