TelePsychiatry News & Information

Secure Telehealth customer featured in Nebraska news PDF Print E-mail

Blue Valley Behavioral Health uses Secure Telehealth to expand their services.

Image result for blue valley behavioral health beatrice ne

Here is an exerpt from an article that appeared in the Lincoln Journal Star

"Four years ago, the average wait for service at Blue Valley Behavioral Health in Southeast Nebraska stretched to three months, executive director Jon Day said.  His goal has been to expand service to clients across the 16 counties Blue Valley serves.

So Blue Valley turned to a telehealth network connecting its 12 offices, allowing clients in Falls City to see a counselor in Lincoln if need be, Day said.  After they implemented it in 2014, telehealth served 200 Blue Valley clients. This year, Day expects telehealth to serve 1,000 people.

That’s helped cut down waits for service to about a month, and the organization has seen 20 percent growth in the number of clients served.

Last Updated on Tuesday, 09 October 2018 15:32
What is Telehealth? PDF Print E-mail

"What is Telehealth and Can I use it?"

A guide to implementing telehealth services in your clinic or practice.

At any time while you are reading this, if you have any questions or just want to learn more, click here to contact us or call 412-837-9320.

So perhaps you have heard of "telehealth" but you are not quite sure what it is and how you may be able to use it. We get questions like this all of the time, you've come to the right place. Telehealth is defined as "the provision of healthcare remotely by means of telecommunication technology" and what you may not know is that all over the United States, providers are seeing patients through video conference. While each state has different rules and procedures for how private insurance companies and medicaid pay for those visits, (click here to learn more) there are many areas that are consistent throughout all or most of the country.

1. Your first step is to choose your telehealth software provider. The most effective software is the the simplest. Your best chance for success is when the product becomes so easy to use that is as simple as and as effective as a face to face appointment. Some software providers bundle the Psychiatrists in with the software. If you are in need of a provider for your clinic, this may be the way to go, but many organizations have a provider or two, they just want to use them more effectively. Other software programs bundle and EMR and the telehealth video together in one package as well. Since the majority of telehealth providers also see patients in person, ths would complicate matters by causing an organization to switch EMR programs or have patient information in more than one area.

2. Telehealth programs fail too often due to technical issues. Whether you are working with patients at home or in multiple clinic locations, thigs can go wrong. When help is always one call away, and when you call and a real person familiar with your particular situation answers the phone, then you know that your problems will be fixed quickly and you can get back to what you do best, which is help people. Providers should not have to be their own tech support team and solutions should be implemented quickly so that there is no interruption of care.

3. Your Telehealth program should obviously be compliant with all HIPAA laws. Telehealth sessions should be encrypted as the information travels through the internet and providers should sign a HIPAA Business Associate Agreement (BAA) with you. Software can also have the ability to lock people out of a meeting so it is not interrupted. A waiting room is a nice feature so that a patient only gets let in to the virtual meeting room when the provider lets them in. Contact us to learn more about how to keep your patient information secure and eliminate any problems with HIPAA security.

4. At Secure Telehealth, we believe that seeing patients solves many problems that providers and clinics have and is in fact the "Doctor's house call" of the future. You can see more patients, eliminate the long wait times between appointments, and save money and time by not travelling or commuting as much. We take care of your telehealth program so that you can focus on what you do best, which is helping people get better.

Last Updated on Monday, 10 September 2018 15:08
Secure Telehealth featured in National Council Magazine PDF Print E-mail

Nebraska law enforcement officials are using Secure Telehealth in their vehicle laptops to allow mental health evaluations of at-risk individuals on the spot.  

The evaluating counselors are made available through the Targeted Adult Service Coordination Program, begun in 2005 to provide crisis response assistance to law enforcement and local hospitals dealing with people struggling with behavioral health problems. The counselors respond to law enforcement calls to provide consultation, assistance in recognizing a client’s needs and help with identifying resources to meet those needs. The no-charge service is offered to 35 sheriffs, municipal and other departments in 16 rural counties in the southeast section of the Cornhusker state.

Read the article in National Council Magazine here



Last Updated on Thursday, 17 March 2016 10:04
Telepsychiatry helps S.C. ER's Address Care Shortages PDF Print E-mail



Oct. 1, 2013   |  
 Greenville Online

COLUMBIA — Officials say a state telepsychiatry program supported by the Duke Endowment has been used thousands of times in hospital emergency rooms since it was installed in 2009.

In an effort to meet the critical shortage of psychiatrists in South Carolina’s underserved areas, the state’s mental health agency utilizes real-time, state-of-the-art video-and-voice technology that connects qualified psychiatrists to participating hospitals throughout the state, according to the governor’s office.

These consultations have increased the quality and timeliness of assessment and initial treatment of patients, officials say, reduced the length of stay in emergency departments for many patients, and allowed participating hospitals to direct critical personnel and financial resources to other needs.

“From the very beginning, we made it clear that South Carolina had a moral responsibility to correct longstanding issues and restore the public’s confidence in the Department of Mental Health,” said Gov. Nikki Haley. “The department lacked the appropriate funding and it was clear that our citizens were needlessly suffering. With partners like Duke Endowment and cutting edge advancements like the Telepsychiatry Consultation Program, we are now delivering mental health care where it’s needed, when it’s needed, while improving overall patient care and reducing costs and that is exactly the way it should be.”

An ongoing study of the program’s impact on medical costs by the University of South Carolina School of Medicine has determined that there is an overall medical cost savings of more than $1,700 per episode of care for patients receiving treatment via telepsychiatry, according to Haley’s office. The study has also found that patients discharged following an SCDMH telepsychiatry consultation have a significantly higher rate of accessing mental health aftercare in the community, thereby reducing their risk of readmission to an emergency department.

“The program saves money, but it’s biggest benefit is that it helps patients. Not only are many patients able to leave the emergency room sooner and return to their families, but even those patients who remain hospitalized are benefiting from the treatment recommendations of an experienced psychiatrist,” said SCDMH Director John H. Magill.

Since March 29, 2009, SCDMH has completed approximately 16,800 telepsychiatry consultations with hospital emergency departments, Haley’s office said. The SCDMH Telepsychiatry Consultation Program currently provides comprehensive consultations to 18 South Carolina hospital emergency departments.

“We are proud to be part of developing this national model and bringing it to fruition,” said Minor Shaw, Chairman of the board of The Duke Endowment. “The Duke Endowment recognizes the value of new technologies that will improve lives and strengthen communities just as DMH’s telepsychiatry program does.”

Last Updated on Wednesday, 02 October 2013 08:53
telepsychiatry and rural health PDF Print E-mail


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